Refund policy
Return & Refund Policy
At Princess & Co Cosmetics, customer satisfaction is important to us.
Returns
Due to the nature of cosmetic products and for hygiene and safety reasons, we do not accept returns on opened or used products.
Refunds
All sales are final. Refunds will only be issued if:
- You receive the wrong item.
- Your order arrives damaged.
- Your order is lost in transit and confirmed by the shipping carrier.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
support@princesscocosmetics.com
Please include:
- Your order number
- Photos of the item received
- A brief description of the issue
Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact: